Scenario - Dietitian wishing to set up a consultancy service advising airlines about appropriate foods to offer for people with special on-board dietary requirements.
10 Questions to ask stakeholders.
Except for questions 6 and 8, all of the questions below are "Fishing Questions" requiring stakeholders to explain and elaborate to respond to the questions. Questions 6 and 8 are "Shooting Questions" requiring a simple YES or NO response.
1. What are the top specialist dietary requirements that passengers ask for?
2. Over the last 5 years have there been any changes in specialist dietary requests from passengers?
3. What proportion do specialist dietary requests make up compared to "standard" on board menu provision?
4. Demographics: What is the age, gender, flight destination of passengers with specialist dietary requirements?
5. Do you have more requests in business or economy class?
6. Do you currently offer foods for people with special dietary requests?
7. If yes to above, please describe what foods you offer?
8. Do you outsource all or some of you catering? Specifically, do you outsource the provision of specialist nutrition products for passengers with special needs?
9. What specialist foods do you believe should be offered on-board to meet passenger needs?
10. What price range for these products do you think passengers would be happy with?
